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NI Climbing Frames Terms & Conditions

NI Climbing Frames Terms & Conditions

Please read these Terms of Business carefully before using this website or purchasing from us. By accessing, using or purchasing from our website you agree to be legally bound by these Terms and Conditions.


To order a product you will need to follow the ordering procedures. Details of Procedures, Products, Prices, Payment and Delivery are displayed on our website.

You will be given clear instructions on how to navigate our simple on-line order process and you shall be required to provide us with your accurate personal details. By completing all details on our order form, confirming your order and making payment you are consenting to our Terms and Conditions. If you have a comment, concern or complaint about a product you have purchased from us, contact us via email at


We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us in accordance with the returns policy described in this section.


Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a legal right to cancel the contract between you and us within 14 days of delivery without giving a reason unless the product is a custom order/ bespoke order.

The cancellation period will end after 14 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the Product you ordered. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will end after 14 days starting the day after you or a third party acting on your behalf (excluding the company that delivers the Product to you) takes physical possession of the last Product, part, lot or piece that makes up your order.

To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email). The easiest way to do this is to contact our Customer Services team.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.


If you cancel your contract with us, we will reimburse you all payments received from you, including the cost of delivery.

We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.

You are only liable for any diminished value of the Products resulting from the unfair/unreasonable wear and tear of the Product which is not necessary to establish the nature, characteristics and functioning of the Products. We may make a deduction from any reimbursement (you are entitled to from us) for such loss in value of any Products we supply.


If you are returning the Products to us because they are faulty or mis-described, we will refund: the price of the Product in full; any applicable delivery charges. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy or these terms and conditions of sale.  We will refund you only through the payment method used by you to pay.

How to return the Products

You must return Products to us as soon as reasonably practicable. We will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

You will be responsible for the return costs of the products. We are happy to arrange collection but you can also use any carrier you want to return the items.

You must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original (or similar) packaging prior to returning the Products to us. If any damage occurs from the point of collection from you and re delivery to us then you are liable for the cost of damage.

If the item is sent to you boxed then for us to be able to accept the return it must be returned in the same box it was sent to you in or we cannot accept the return.


All prices listed are in £GBP and are inclusive of VAT. Delivery costs can vary per product and for each postcode but will be clearly displayed during checkout before you make payment.

We can change the advertised price of an item at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of the acceptance procedure. We try to ensure prices displayed on our website are correct at all times.

Should a pricing error arise, we will inform you if a product's correct price is higher than that stated on your order and you can choose to either proceed with or cancel the order.

If you find the same product cheaper elsewhere, contact us and ask for a price match. We will always try to match the price of any identical product you find online subject to a comparable product being in stock & available.


Payment is usually by credit or debit card or Paypal and is taken when the order is placed in line with the price featured at the time of purchase

A £50 non-refundable deposit is required at time of order with the remaining balance due one week prior to delivery/installation.

Any orders over the value of £2000 that is accepted over the telephone i.e not in person will require payment to be sent via bank transfer/Paypal or Cheque this avoids any risk of a fraudulent transaction.


This is to protect us from card fraud. N I Climbing Frames is entitled to refuse any order placed at our discretion. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us during the order process. The order will then be fulfilled within 14 days unless we advertised the item being out of stock. If you do not receive a confirmation email, please contact us to ensure your order has been accepted.

You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products or services. We reserve the right to obtain validation and verification of the authenticity of your credit or debit card details before providing you with any products or services.

You can pay for your shopping in a number of ways, whether it is on-line or over the telephone. We accept MasterCard, Visa, Switch, Solo, Delta, Paypal or Maestro. On-line and telephone order payment is processed via our secure payment system. Please note we do not accept American Express.


All products depicted on this website are available for standard delivery to mainland UK and Ireland and by special arrangement to the Channel Islands, Republic of Ireland, Isle of Wight, Isle of Man and the Scottish Isles, Highlands, Mainland Europe or other destinations. All Products are subject to availability.

If the product you order is unavailable we will inform you immediately. In the unfortunate event that we are unable to supply the product to you, we shall notify you as soon as possible and shall offer an alternative or reimburse your payment in full.


Our Standard Delivery refers to deliveries within most of mainland UK (England, Scotland and Wales) destinations. Deliveries to the Highlands, Islands and other countries will incur an additional delivery fee and will normally incur an extended lead time. (Please note that certain items may not be deliverable to these areas).

Some postcode areas may also incur an additional delivery charge due to remoteness or accessibility restrictions. You will be informed of any additional charges during checkout before you make payment. For further information regarding delivery please contact our customer services team. Deliveries can take between 2-14 working days. This time frame can very in our busy periods, and may depend on your product, i.e. custom and larger items may take longer.

Our team will orgainise delivery through either ourselves or and courier company, we strive to ensure that everything is delivered in a timely manor and where possible/ applicable you are informed on delivery / installtion. Failed delivery/ installation charges will apply, these will depend on your location from ourselves, product and will be relative. Any extra costs that may be incured due to unforseen circumstances will also be passed on, ie. Drains need moved in garden, extra items ordered or and changes to the order aswell as extra time needed to do said tasks. For more information on this please contact the team. 


Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. N I Climbing Frames attempts to deliver within 14 days, but does not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and orders received after 12pm on weekdays, will be processed the next working day.(This time frame can very in our busy periods, and may depend on your product, i.e. custom and larger items may take longer.) Our delivery service does not include delivery on Saturdays, Sundays or public holidays.

Whilst we agree to use all reasonable endeavours to ensure that delivery is made on the day offered, you will acknowledge that delivery is made via third party suppliers and is therefore beyond our control. We therefore cannot accept responsibility for any personal costs incurred for delays or missed deliveries. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the delivery address and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a delivery problem. If you are in a commercial premises or and your climbing frame/ outdoor item will be being used for purposes other than residenatl needs (ie your own children). We would recommend that you get a commercial grade climbing frame. Please make us aware of this requirement. As residental climbing frames will not beem the BS EN 1176/ 77 safety standards that would be needed/ be good guidelines for commercial grade play equiptment. Our standard climbing frames are residental standard. Commercial grade climbing frames will be heavy duty and harder wearing. Our climbing frames do not go to testing houses, our commercial grade equiptment will comply with BS EN1177/ 76 safety standards and this will pass relevant inspection's, assuming this is installed correctly, relevant free fall space is left and critical fall height requirements are in place.


We can provide site visits free of charge complete with a free quote which is only valid for a 30 day period.


Mainly applicapblt to UK Customers - Your order will be shipped to address proivded at time of order if this changes after dispatch you may incurr a re-route charge. Our courier company delivers between 9am-5pm Monday to Friday, if you request a timed delivery (AM/PM) or a Saturday delivery this will be an additional cost.


Delivery will be deemed as successfully made once the Product has arrived at the address specified and the POD has been signed. A signature will be required as proof of delivery. All goods must be signed for by an adult aged 18 years or more.

Should delivery be refused at the delivery address (for any reason other than damages/missing items), and re-requested for another date, we may charge for the second delivery, since we met our delivery obligations with the initial delivery attempt. It is the recipient's responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Shortages and damages must be noted on the consignment note. If products arrive in a damaged condition you must make a note on the carrier's delivery consignment note and inform us within 24 hours of the delivery.  Please note if you have a slide delivered which is not boxed, it is imperative that the slide bag is opened and checked for damages prior to signing the POD from the driver.

Deliveries will often consist of multiple items. You should notify us of the shortages within 7 days of delivery. If boxes look damaged on delivery we recommend clearly marking the POD as "damaged". Often it will only be the outer carton that is damage and the wood included will be fine so we would normally advise to accept the delivery; however it is within your rights to reject the delivery. We request that you either accept or reject the whole consignment. Please contact us whilst the delivery driver is with you if you are unsure of what to do.

You have 30 days to report missing or damaged parts from your product. Products will be deemed your responsibility once they have been accepted by you, your agent or the intended recipient. Any loss or damage to the Products shall then be at your own risk.


Our wooden flat-pack products including climbing frames, playsets, swingsets, playhouses and sandpits are exempt from Distance Selling Regulations - Regulation 13 (c) and the right to cancel goods which "by their nature cannot be returned?. The construction process involves drilling and screwing into wooden components which makes irreparable and permanent damage unavoidable. This does not affect the safety or structural integrity of the products, but does affect your rights to return the item. Due to the fact it is impossible and unavoidable to construct the item without causing irreparable damage we request that you carefully inspect the item before beginning the assembly process. You should contact us with any concerns immediately as we will not be able to accept and fully refund a returned product that has been assembled or part assembled. This does not affect your other statutory rights.


We endeavour to provide the best Customer Service possible. Should anything go wrong, you have missing or damaged items, we will make every effort to resolve the issue. However, should the problem be unsolvable, or you prefer to amend or Cancel your Order, please email us. You may cancel your order at any point up to the delivery day. If you cancel your order via telephone your order will be put on hold until we receive written confirmation of the cancellation. You must confirm your wish to cancel the order in writing via email, fax or post. Your order will not be considered cancelled until notification in writing is received. Charges will be incurred upon dispatch of your order so if you have concerns or wish to cancel we request you contact us before the goods are dispatched for delivery.


You may cancel your order and return the product at any point up to 7 days after delivery (starting the day following the delivery day). Please note it is your responsibility to return the good to us at your cost. If you wish we can arrange for our third party courier to collect the goods from you, but it will be your responsibility to cover these costs.

30kg+ (Oversized) products

These items are covered by our 7 day "No-quibble? returns policy. Should you take delivery and change your mind about the product any time up to 7 days from delivery please inform us and we will arrange to collect the item and refund your payment. The "No Quibble? return is subject to the following conditions: The refund will be subject to a reduction costs incurred by us for the collection, the items must be returned unused, in original packaging and be fit for resale. You have a duty of to take reasonable care of goods so damages or missing items will be chargeable and any replacement costs will be deducted from the refunded amount.

Sub 30kg products

We do not accept any returns (oversized or sub 30kg) without notification. Please contact to notify of the return and request collection for oversized items. Items returned without notification may not be accepted. Any items returned that have damaged caused through lack or care or attempted build and disassemble will be subject to charges for repairs/replacements.


You agree to take reasonable care of the goods from the time that they are delivered to you until the time that the returned items are accepted by us. Examples of a failure to take reasonable care of goods may include if you use the goods, if you assemble or part assemble the goods causing irreparable damage, if you destroy the goods original packaging, or if you unnecessarily damage or loose component parts. If your failure to take reasonable care of the goods means that they are damaged through abuse, misuse or attempted construction we may claim against you for a breach of your statutory duty, this is applicable to any damage of products that incur due to storm / weather damages, we cannot cover the cost of this as this is an act of god there will be a cost incurred on any products damaged in this nature.

If the goods are damaged whilst in your care (including damage caused in assembling or disassembling the goods), if you fail to return all part or all of the goods, you agree that we may withhold payment of the refund up to the value of the cost to replace the missing or damaged components.


Refunds should be processed back onto the card used to purchase the product(s). We do not store any card details. Where exchange rates of currency are involved, the refund will be made in £GBP at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund. These terms do not affect your statutory rights.

Any items that have been scheduled to be collected and are failed to be collected within 28 working days will incur a failed collection charge of £19.00. If a refund is due this will be deducted from the refund amount. Any refunded or and returned items should be returned in there original state, if the customer has installed this, this should be disabled and returned in the original condition. Returning the item is the customers responsibilty, we would not cover this. 

All deposits are non- refundable in accordance with UK consumer rights law. Refunds will be paid by Cheques and should arrive within 5-7 working working days, hopefully sooner. 


We appreciate that on occasion items may arrive damaged, or on rare occasions may have missing parts. We try to minimise these occurrences, and appreciate they are both frustrating and inconvenient for you. We aim to resolve these situations as quickly as possible and are happy to dispatch parts within a couple of days if submitted through our parts centre form. We will dispatch one consignment of parts for free. Additional consignments will be chargeable.


These Terms and Conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and us.

These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court. Except in respect of a payment obligation, neither you nor N I Climbing Frames will be held liable for any failure to perform any obligation to the other due to causes beyond your or N I Climbing Frames respective reasonable control.


All notices shall be given:

To us via email, at

To us via post at;

N I Climbing Frames 229 Ballynahinch Road, Anahilt, Hillsborough, BT266BH, United Kingdom.


We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it at any time.

Unless explicitly stated to the contrary, any new features including new content shall be subject to these Terms and Conditions. Please note that although we try to ensure that the content of our website is accurate, our websites may contain typographical errors or other inaccuracies. These Terms and Conditions replace all other Terms and Conditions previously applicable to the use of our website and/or sale of the Products.


Our website is a place for you to select and order garden, home and leisure products (the "Products"). Our website describes the Products in more detail.

Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years to purchase the Products, using the payment methods displayed on our website. If you do not qualify you may not use our website.           

DIY ITEM: (Delivery Only Items):

Please note on the DIY items, some of these may require items to be cut, drilled and adaption may be needed for slopes in your garden/ relevant area. We will often try to minimise your works needed on site, however some more specialist tools and item might be needed.
We recommend that for our DIY Climbing Frame that a competent person installs, ideally a trades person or handy man. As some climbing frames can be intricate and require more skilled personnel. 
We offer a 10 year anti rot guarentee with our frames - provided maintenance is up kept with te frame after installation, the wood is pressure treted, we do reccomend a treatment after around 2 years owever we do provide a maintenance maual with your purchas detailing this.
2yearr manufacturer Warranty on the Climbing Frame if installed by our team.
1year accesories warranty.